Determinant Factor Model for Effective Building Maintenance Management in Polytechnic Malaysia

Abstract

Effective building maintenance management is crucial for ensuring the sustainability, safety, and functionality of educational infrastructure. However, the current maintenance management systems in Polytechnic Malaysia face significant challenges, including inadequate service delivery, budget constraints, inefficient maintenance practices, and accumulated maintenance backlogs. This study aims to develop a conceptual determinant factor model that outlines the key components influencing effective building maintenance management and their impact on maintenance performance in Polytechnic Malaysia. A systematic literature review was conducted, analyzing 18 scholarly articles from Emerald, ScienceDirect, Scopus, and SpringerLink, published between 2015 and 2025. The findings identified organizational, human, process, and technological factors as the four main determinants that collectively enhance maintenance strategy effectiveness. This study provides a foundational conceptual model that can serve as a basis for future empirical research and policy development in building maintenance management within Malaysian polytechnics.