Impact of digital transformation on the productivity of public administration

Abstract

Introduction. digital transformation is a strategic axis for modernizing public administration, enabling more efficient, transparent, and citizen-centered processes. Nevertheless, empirical evidence is required to assess its direct impact on institutional productivity.Methodology. a quantitative, non-experimental, and correlational study was conducted with 150 civil servants from public institutions in Metropolitan Lima. A structured questionnaire with a reliability coefficient of α = 0.91 was applied.Results. findings revealed that 74.7% of participants perceived improved process efficiency through digitalization, while 69.2% reported increased management transparency. Inferential analysis showed that digital transformation explained 64.8% of productivity in public administration (R² = 0.648, p < 0.01).Conclusion. digital transformation significantly and positively impacts productivity in public administration. Strengthening civil servants’ digital competencies and ensuring technological sustainability are recommended.