EXPLANATORY FACTORS OF SMALL-MEDIUM BUSINESS RESILIENCE: A SYSTEMATIC LITERATURE REVIEW

Abstract

This paper aims to systematically review and map research on the explanatory factors of business resilience in the SME sector. Articles were taken from several Google Scholar and Scopus databases, selected, reviewed from 2012–2020. There were 68 articles collected from Google Scholar and 68 from Scopus so that the number of articles with the keyword SME resilience was 136. There were 93 articles excluded because they were not relevant and 35 because of research duplication, so that the articles used in this research are 9. Based on the literature review there are 5 themes, namely: Mastery of Digital Technology with the sub-themes of Information System Artifact, Big Data Analytical Capability, Government support, E-Commerce Adoption, Digital technology Adoption and Digital Marketing; 2) Business Capabilities with the sub-themes of sensing, seizing and reconfiguring; 3). Social Capitals with structural, relational and cognitive sub-themes; 4). Economic Disasters with the sub-themes of socio-economy, recovery and financial; and 5) Business Processes with sub-themes of planning, marketing and management. This paper contributes to the literature by offering a comprehensive research map on the explanatory factors of SME business resilience during the COVID-19 pandemic.