TECHNOSTRESS AND EMPLOYEE PERFORMANCE IN THE PUBLIC SECTOR UNDER INDUSTRIAL REVOLUTION 4.0

Abstract

This study investigates the phenomenon of technostress and its implications on public sector employee performance in Malaysia within the context of the Fourth Industrial Revolution (IR4.0). With digitalization reshaping the landscape of public service delivery, employees face new technological challenges that may hinder rather than help their performance. Utilizing a quantitative approach, this research identifies five key dimensions of technostress: techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty. A survey was conducted among 150 public sector employees across various departments. The findings reveal that all five dimensions are significantly associated with technostress, with techno-overload and techno-complexity being the most influential. Technostress, in turn, has a measurable negative effect on job performance, employee well-being, and workplace satisfaction. The study emphasizes the importance of strategic organizational support systems and digital literacy initiatives to mitigate the adverse effects of technostress in the evolving digital public service environment.