A Study on Interaction with Medication Package Inserts

Designing an Accessible System

Abstract

The article describes the process of an interaction design project, A BULA, which aims to address several usability and accessibility issues found in medication package inserts. These printed objects contain required legal information and are also the leading source of information for medication users about taking instructions, dosage, or side effects.  The main goal of the project was redesigning a leaflet that facilitated access for users, since during an exploratory phase issues about readability, usability, and clarity were found.

Using a research through design methodology, we also created a design system that expands interaction with medication information, composed of printed and digital artifacts that complement and complete each other, not excluding the relevance that each one has individually. During the generative phase, we applied a set of methods, namely mind maps, information architecture, user journey maps, wireframes, and prototypes. An evaluation phase included performance tests and revealed positive results regarding the adopted design strategies, as well as valuable insights for further developments.